Hi, I’m Elaine!
Resilience
Ownership
Analytical thinking
A lead product designer with 7 years of experience across startups, big e-commerce, hospitality, security, and health & wellness.
Below is a high-level brief of selected shipped work.
Hi, I’m Elaine!
Ownership
Resilience
Analytical Thinking
A Lead Product Designer with 7 years of experience designing enterprise platforms and consumer-facing products across e-commerce, hospitality, and operations.
Hi, I’m Elaine!
Ownership
Resilience
Analytical Thinking
A Lead Product Designer with 7 years of experience designing enterprise platforms and consumer-facing products across e-commerce, hospitality, and operations.
Below is a high-level brief of selected shipped work.
HOSPITALITY PLATFORM
Cut $2.8M in operational costs by building up a risk review platform
HOTEL • CUSTOMER-FACING SITES
Delivered a seamless Sonder × Marriott cross-system guest journey
Below is a high-level brief of selected shipped work.
HOTEL • CUSTOMER-FACING SITES
Built a 0–1 ancillary platform that streamlined operations across 40 cities
SALESFORCE INTERGRATION
Reduced average call time by 4 minutes through SFDC integration
HOSPITALITY • OPERATION SYSTEM
Built a 0–1 ancillary services platform that streamlined operations across 40 cities
Built a 0–1 ancillary platform that streamlined operations across 40 cities
CRM • SALESFORCE INTERGRATION
CRM • SALESFORCE INTERGRATION
Reduced average call time by 4 minutes through SFDC integration
Reduced average call time by 4 minutes through SFDC integration
HEALTH & wELLNESS • MOBILE APP
Shipped a new app in one month, driving 89% subscription adoption
AUTHENTICATION • VERIFICATION
Drove online verification engagement and completion rates to 90%
HEALTH & WELLNESS • MOBILE APP
HEALTH & WELLNESS • MOBILE APP
Shipped a new app in one month, driving 89% subscription adoption
Shipped a new app in one month, driving 89% subscription adoption
HOSPITALITY • SELF-SERVE • WEB & MOB
AUTHENTICATION • VERIFICATION
Drove online verification engagement and completion rates to 90%
Drove online verification engagement and completion rates to 90%
E-COMMERCE • CHECKOUT
E-COMMERCE • CHECKOUT
E-COMMERCE • CHECKOUT
Reduced user abandonment by 3.6% after redesigning checkout flows
Reduced user abandonment by 3.6% after redesigning checkout flows
Reduced user abandonment by 3.6% after redesigning checkout flows
E-COMMERCE • CMS • MERCHANDISING
E-COMMERCE • CMS • MERCHANDISING
E-COMMERCE • CMS • MERCHANDISING
Increased productivity by 46% by building a CMS for online merchandising
Increased productivity by 46% by building a CMS for online merchandising
Increased productivity by 46% by building a CMS for online merchandising
About
I'm Elaine, a Product Designer with 7 years of experience based in Toronto. I began my career as an entrepreneur, then grew my expertise across startups, big e-commerce (Loblaw limited), and hospitality tech (Sonder).
Since 2023, I’ve led a core domain at Sonder by Marriott Bonvoy, shaping hotel operations in 40 cities and managing senior designers and tools.
Outside of work, I enjoy traveling, outdoor adventures, going to the gym, and dancing. I’m a lifelong learner, mentally and physically.
My superpowers
Ownership
Starting from fall 2024, I led the design team at Sonder delivered over 24 projects within 6 months including guest facing and internal PMS integration to ensure the smooth user journey for both end-user and our business migration.
I Deliver the impactful results
Resilience
I thrive in fast-changing environments by staying calm under pressure and adapting quickly.
In the past 7 years, from startup to big e-commerce, I built three 0-1 products and they all successfully launched.
I take initiative
Analytical Thinking
I shape processes to improve efficiency and help the tech team make informed decisions. My design milestones strategy provide design clarify, and enhance design team’s stakeholder management ability.
I am a business partner
About
About
I'm Elaine, a Product Designer with 7 years of experience based in Toronto. I began my career as an entrepreneur, then grew my expertise across startups, big e-commerce (Loblaw limited), and hospitality tech (Sonder).
I'm Elaine, a Product Designer with 7 years of experience based in Toronto. I began my career as an entrepreneur, then grew my expertise across startups, big e-commerce (Loblaw limited), and hospitality tech (Sonder).
Since 2023, I’ve led a core domain at Sonder by Marriott Bonvoy, shaping hotel operations in 40 cities and managing senior designers and tools.
Since 2023, I’ve led a core domain at Sonder by Marriott Bonvoy, shaping hotel operations in 40 cities and managing senior designers and tools.
Outside of work, I enjoy traveling, outdoor adventures, going to the gym, and dancing. I’m a lifelong learner, mentally and physically.
Outside of work, I enjoy traveling, outdoor adventures, going to the gym, and dancing. I’m a lifelong learner, mentally and physically.
Reviews
Reviews
Lizzie Wills
Senior Product Design Manager @Sonder
What I admire is Elaine's rigor and can-do attitude. I recall during her interview, I told the recruiter, 'I don't think I've ever met someone who seems so excited to work at Sonder!' And Elaine has continued to carry that energy into her work. She takes on any project or challenge with the same high energy and rigor.
I also appreciate that Elaine knows the details of her domain inside and out, which is hugely helpful to prestay. I KNOW it has made the experience better for our guests, which she should feel proud of.
Clearly, I am not the only one who has noticed, as all the other gals admired the same qualities in Elaine.
Niko Kavallar
Staff Product Manager @Sonder
Elaine moves fast from concept to wireframe, which helps me and team test ideas without losing momentum. That pace is a big strength.
Elaine is easy to work with open, responsive, and will to adapt as thing changes that makes a real difference in how smoothly projects move forward.
Elaine consistently shows up prepared, engage in discussions, and take on challnge without hesitation. That reliability is valuable.
Santiago Rucireto
Senior Product Designer @Sonder
Elaine was my peer during my time at Sonder. She is a person who is always curious and eager to learn more. She never stays with the basic things — she always wants to go further, looking for the best user experience and the best results for the company. Because of her background in business, Elaine has a strong focus not only on users but also on business needs. This makes her an excellent designer who knows how to find the right balance between both sides. I would recommend Elaine without hesitation to anyone looking for a product designer with strong critical and strategic thinking.
Mario Garcia
Trust and Safety Team Lead @Sonder
Amazing!!! Seriously, thank you so much, Elaine, for all the hard work you’ve put into the T&S dashboard. We really appreciate how much you value our feedback and focus on understanding what we truly need. The solutions you’ve created genuinely make a difference, and this dashboard is going to be a game-changer for our department!
Yongtao Zhao
Product Manager @ T&T Supermarket
Working with Elaine was a real pleasure. During our time at T&T Supermarket, we partnered closely on multiple e-commerce initiatives, and I was consistently impressed by her strategic mindset and end-to-end thinking. She’s sharp, collaborative, and always looking ahead. She could always take on problems, break them down clearly, and push forward with solutions that meet users' needs within the business constraints. Any team focused on building great products would benefit from having her on board.