Turning complex systems into simple, human experiences.
Hi, I’m Elaine — a Lead Product Designer specializing in internal tools that streamline operations and enhance user experience. I’m currently leading design for the Sonder x Marriott integration, focused on closing key gaps in the traditional hotel tech stack.
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Guest journey from Marriott to Sonder
Lead designer overseeing the end-to-end guest journey, from booking to post-checkout.
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Design system
Building a Design System from Scratch to Support Sonder's Internal Business Tools.
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E-commerce CMS boosts online sales
Lead designer addressing root causes and implementing sustainable design solutions.
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Redesigned the checkout flow to reduce drop-offs
Responsible for the end-to-end product development cycle, from research and solution alignment to QA.
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FROM THOSE WHO
WORK WITH ELAINE
Tao
@T&T
Having worked closely with Elaine, I can confidently say her organizational skills are exceptional. She approaches tasks with remarkable structure and efficiency, not just in her design work but also in managing her career and growth. Elaine is incredibly goal-oriented, breaking down challenges into actionable steps and staying consistently focused on achieving results. Her methodical approach and ability to drive progress make her an invaluable asset to any team.
Lizzie Wills
@Sonder
What I admire is Elaine's rigor and can-do attitude. I recall during her interview, I told the recruiter, 'I don't think I've ever met someone who seems so excited to work at Sonder!' And Elaine has continued to carry that energy into her work. She takes on any project or challenge with the same high energy and rigor.
I also appreciate that Elaine knows the details of her domain inside and out, which is hugely helpful to prestay. I KNOW it has made the experience better for our guests, which she should feel proud of.
Clearly, I am not the only one who has noticed, as all the other gals admired the same qualities in Elaine❤️
Mario Garcia
@Sonder
Amazing!!! Seriously, thank you so much, Elaine, for all the hard work you’ve put into the T&S dashboard. We really appreciate how much you value our feedback and focus on understanding what we truly need. The solutions you’ve created genuinely make a difference, and this dashboard is going to be a game-changer for our department!
Any questions?
Say hello at liqing.chen0909@gmail.com . For more information, here's my resume